Anyone using the MSO’s website does so with an understanding and acceptance of the following conditions:
All information on this site is provided in good faith. The MSO has taken all reasonable measures to ensure the information contained herein is accurate and current. All ticket sales are subject to availability and at the discretion of the MSO.
No liability is accepted for loss or damages incurred as a result of reliance upon material contained on this site and, by logging on, you will be deemed to have released and discharged the MSO from all liability which might arise.
The website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof.
The MSO is an Australian organisation and the prices displayed on this website, and in all publications – both online and print – are in Australian Dollars (AUD) only.
Information submitted by the ticket buyer during the process of ticket booking may be shared with the venue for operational and contact tracing requirements in line with government regulations.
The MSO reserves the right to change any element of a performance or its sales structure, including but not limited to reserves and pricing, at any time and without notice.
Pricing for any MSO product, including but not limited to single tickets and subscription prices, are subject to demand based dynamic pricing. This may see prices increase or decrease at any time during an on sale period for any given product. These changes may occur without notice.
The MSO reserves the right to record, broadcast, telecast or webcast any event.
If you are photographed, filmed or taped whilst attending a MSO performance, you consent to MSO or third parties appointed by MSO photographing, filming and taping you. MSO or third parties appointed by MSO can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. MSO, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
Ticketing Terms and Conditions
Tickets are non-refundable unless an event is cancelled, rescheduled or significantly re-located, as outlined in the LPATicketing Code of Practice. To obtain a copy of the LPA Code of Practice, please contact the MSO Box Office or download it from the LPA website. All ticket sales are final and non-refundable once the order has been processed. Learn more about cancelled and postponed performances due to COVID-19 restrictions.
Ticketing Prices, Fees & Charges
Pre-payment of School Bookings are required for which a tax invoice will be provided. Refunds will not be given for cancellations made within eight weeks of a concert.
Group tickets must be purchased in one transaction and cannot be exchanged.
Tickets to MSO events are sold by the MSO Box Office and third parties including ticketing agents and venue box offices. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties. No ticket sold through either the MSO or any authorised sellers is eligible for re-sale other than where explicitly approved by the MSO.
Tickets may not, without the prior written consent of MSO, be resold or offered for resale for more than 110% of the original ticket price (including via online auction sites or resale agents) either by the original purchaser or any subsequent bearer. MSO reserves the right to cancel any ticket sold or offered for resale in breach of this condition, without notice and without a refund, and the ticketholder may be refused entry into the event.
Attendees must also abide by the terms and conditions of the venue in which the performance is held. The MSO adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia, available for download here.
Your agreement with MSO for the purchase of a ticket is governed by the laws of Victoria.
If you have any questions about these terms and conditions, please call MSO on (03) 9929 9600.
Concessions must be Australian Issued and valid at the time of booking. Full or partial refunds are not available if you become eligible for a concession after you have booked. Proof of concession must be provided at the time of booking. Proof of concession may be required to be provided to gain access to the venue or event if being admitted on a concession ticket. Failure or refusal to provide valid proof of concession may result in non-admittance.
Concessions are available in most reserves for means-tested Government issued concessions. Full-time students and anyone aged 18 or under are also eligible for concession rates. However, tickets to most performances are available through the MSO’s Student Membership program and Child Prices are also available.
If you have purchased an accessible wheelchair seat directly from the box office (phone or counter) you will have been allocated a wheelchair bay in the venue not a fixed seat. If you should arrive without the need of a wheelchair you will not be able to see the performance, where the box office is unable to find alternative seati
A valid Companion Card or copy thereof must be sighted at the time of booking. Please contact the Box Office for further information.
The use of photographic or recording equipment, including mobile phones, is prohibited. Mobile telephones, pagers and so forth must be turned off before entry into the venue’s auditorium.
Food and beverages may not be consumed in the auditorium unless otherwise advised.
It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.
The MSO reserves the right to refuse admission or evict a ticket holder in accordance with the LPATicketing Code of Practice.
The MSO requests all ticket holders follow the Victorian Government’s “How to stay safe & well” advice:
stay home if you have any COVID-19 symptoms
wash your hands
keep your distance – stay 1.5 metres away from people you don’t live with
wear a face mask
Adequate time must be allowed for the collection of tickets on arrival at the venue. The MSO does not accept responsibility for any delays that may be encountered at the Box Office prior to an event.
For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance and may be refused entry completely. Suitable breaks vary between performances and may not occur until the interval. If a suitable break prior to interval is identified, latecomers may not be seated in their ticketed seats, but in an area adjacent to an entrance, where minimal disruption will be caused to seated attendees. This is at the discretion of venue staff. Ticket refunds or exchanges are not available on the basis of late arrival.